Contact centers are essential for interacting, engaging, and communicating with buyers and leads. It is critical for an organization’s customer base to get outstanding customer service. Here comes the role of VoIP and the VoIP provider in Cyprus for call center business.

Traditionally, customer support operations required several telephones connected to various trunks and technology. Furthermore, a whole IT department was required to maintain the floor’s everyday operations functioning and running smoothly.

Setting up a fully functioning contact center has become easier with today’s technological breakthroughs. Businesses may construct a well-functioning contact center using the internet and an IP phone by employing a Voice Over Internet Protocol (VOIP).

In this post, we will introduce you to the top VoIP provider in Cyprus for call center in 2022. And why should you think about integrating it into your contact center?

First, let’s understand why VoIP is useful for call center business.

Research says VoIP is :  

Cost savings

There is a significant cost difference between standard analog phone service and VOIP systems. This is one of the key reasons contact centers have changed to this communication approach for their day-to-day operations.

If you are looking for cost-effective, connect with the top VoIP provider in Cyprus

for call center.

The typical beginning pricing for a VOIP business plan is $35 per line per month for one to 10 lines. It may even be as little as $25 per line per month for 21 or more lines.

In some situations, you may even use a VOIP contact center phone system for free. Remember that you only need an internet connection, a computer, a microphone, and a speaker. Then you’re good to go; you may also probably look for and employ a free VOIP provider.

Collaboration within a team

When you buy a VOIP phone system, it generally comes with the software. Your agents may also use this software to record your client’s experiences and interactions. This is true for both customer support and sales.

Connect with the top VoIP provider in Cyprus for call center to redeem excellent features.

Upgraded features

Even though VOIP price plans vary, it is nevertheless equipped with various complex features. Click-to-call, call tracking, hold music, and Auto attendance are just a few available capabilities.

These additional capabilities will undoubtedly help you to improve the efficiency of your customer service activities. Improve your employees’ productivity and engagement significantly.

Another fantastic feature by the top VoIP provider in Cyprus for call center is the ability to conduct video conferencing and share displays for improved customer assistance.

Flexibility

VOIP systems are highly adaptable and simple to set up; it just takes a few clicks to add or delete a line. As previously said, your complete team may access your VOIP from anywhere at any time. Especially now, when the majority of businesses operate from home.

It can be easily set up.

Setting up a VOIP commonly starts with installation and inputting some basic information. Your provider will also guide you through the whole process of setting up your VOIP system.

Additionally, a VOIP does not come with any added equipment. More so, if you have to configure your device, it is most likely that you will only have to insert the cable into the jack. Then press on, and wait for the installation.

How to find the top VoIP provider in Cyprus for Call Center business?

1. Identify your company’s communication requirements.

The IT department is often in charge of selecting new technology, yet this choice affects everyone in your organization. Begin by determining what VoIP services important stakeholders will require to do their duties.

Ask queries such as:

• What is the usual breadth of phone use in your business today? 
• This includes both incoming and outgoing telephone calls. When it’s time to complete a deal, do sales teams contact prospects via phone?
• How much of your customer support operation is focused on phone calls, even if you provide additional channels such as email, chat, or social media?
• What are the customer or employee paths that your calls take?
• In other words, are calls frequently redirected from one team member to another to handle an issue?
• What is your company’s long-term strategy or outlook? 
• Your VoIP services must be scalable if you intend to create new sites or even pursue a merger or acquisition.
• Where is “work” taking place?
•  Many firms are experimenting with hybrid work arrangements where workers can work in the office or from home.
• How would you describe collaborative excellence? 
• You may often communicate and videoconference with team members, but what VoIP services can let you have deep conversations and brainstorm?

Read consumer testimonials and reviews.

When looking for an app to download or a movie to watch, you could seek the average star rating or reviews from other customers. Similarly, read reviews, testimonials, and client testimonies while looking for a VoIP service.

Look for evaluations from businesses that are comparable to yours in terms of size, industry sector, or company requirements. Also, look for case studies that show how a provider altered its customers’ communications infrastructures. This can be more useful than just a provider’s star rating. Finally, examine evaluations on third party sites and those on the provider’s own site.

Why Tektite limited is igniting as the top VoIP provider in Cyprus for call center business.

Tektite Limited integrates all of an organization’s communications into a single platform. It allows your advertising, sales, and customer service departments to keep track of things. It includes call management, reporting/analytics, desktop apps, and an automated attendant.

Tektite limited now supports HD video conferencing with screen sharing. So you can say Tektite limited is one of the top VoIP providers in Cyprus for call center business.